To initial a return please login to your customer account here. Locate the order associated with your account or email address used at checkout. Click the order to initiate the return process.
We guarantee to refund unworn or unwashed items when you return it in sellable condition, with the original receipt and packaging, within 30 days of purchase.
Refunds will be credited to the original method of payment. Items can only be returned or exchanged in the country in which they were originally purchased.
Items purchased from other retailers, including department stores, should be returned to the store from which it was originally purchased and should be subject to the return policy of the originating retailer.
A few exceptions...
- In the interest of hygiene, tights and underwear may not be refunded or exchanged at any time.
- Sale items are not returnable.
- Leotards may not be returned if soiled or worn.
- Sale items may not be returned or exchanged for any reason unless defective.
- No items may be returned or exchanged between Black Friday and Cyber Monday.
How long will it take for me to receive my refund?
If you made your purchase with a debit or credit card, you will see your refund within 2-5 business days from the processing date, however it could take up to 10 days for your refund to reach your banking institution. A Paypal refund should be reflected within 2-5 business days from the processing date.
Need to make a change? At this time, we do not offer product exchanges. You may return your product within 30 days using our free returns option for a full credit and re-order your replacement item.
I only see the option to return my order through USPS on the website. Am I able to return it with any other courier?
To take full advantage of our free online return service and ensure a smooth refund process, you must return your order using the prepaid USPS return label, which will be emailed to you upon completion of your return request. The email will also include links to help you find your nearest USPS drop-off point, or schedule a pickup with USPS.
Do I need to pay to return my order?
We offer free shipping on all online returns.
How can I get a copy of my receipt?
A copy of your online order receipt should be included with your package. It may be found either on the inside or folded behind the shipping label on the exterior of the package. If you've misplaced it and need a new copy, simply send us a request by providing your order number via chat or email us at firstname.lastname@example.org